This recommendation was made to the former Department of Tourism, Parks, Recreation and Culture. Subsequent to our 2007 recommendation, the former departments were reorganized into the Departments of Tourism, Parks and Recreation and Culture and Community Services. The departments have a shared services arrangement for IT services.

We followed up our 2007 recommendation at both departments. For the purposes of this report, we are reporting both recommendations under this section. Our October 2007 recommendation to document information technology service levels with service providers was implemented.

For outstanding previous recommendations to the organizations that form the Ministry, please see our outstanding recommendations list on page 159.

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