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In 2008, we audited the former Department of Employment and Immigration’s systems for delivering training to Albertans who need to improve their employment skills. We made three recommendations in our October 2008 Report (pages 243–253). This year, we conducted followup work to assess the Department’s progress in implementing the three recommendations.

The Department of Human Services has implemented two of our recommendations.

To fully implement the outstanding recommendation, the Department must:

  • finish developing outcome and indicator reports, and use these reports to monitor whether training providers meet performance outcomes and expectations
  • implement the monitoring policy, by monitoring and reviewing post-audit action plans that the training providers prepare