Seven years ago we recommended that the Department of International and Intergovernmental Relations improve the processes management uses to evaluate the performance of each international office. We found management did not periodically perform an in-depth review of the international offices to ensure each continues to be relevant and cost effective. The department also did not include variance analysis for measure results compared to targets for individual offices and provide adequate descriptions of its performance measures methodology in its public reporting. Total fiscal 2014 operating cost for the international offices was $8.1 million.
We repeat this recommendation because the department has not fully implemented process improvements to assess the relevance and cost effective performance of the offices.